Shipping & Delivery
WHERE WE DELIVER
We proudly offer delivery and shipping on all orders within the continental United States. For shipping outside our standard regions, please reach out to us, and we’ll assist you in connecting with a trusted shipping partner.
TRACKING YOUR ORDER
Most of our shipments are shipped with Fedex or UPS to your doorstep. Some pieces are shipped freight with specialized furniture carriers. Depending on your location, your order may be shipped to a local final mile provider in your area, who will then contact you to make final delivery arrangements.
We will send you tracking information once your order leaves our warehouse.
You can track your delivery using the link provided in your shipping confirmation email, or by visiting our Track Your Order page on the LuxeSpace website.
ASSEMBLY SERVICES
We offer comprehensive white-glove assembly services to expertly handle the setup of complex or sizable items like furniture, beds, and more. Our services include in-home assembly, adherence to manufacturer guidelines, packaging disposal, and furniture removal. Learn more about our premium assembly services here.
DELIVERY BASICS
It is recommended that you or someone authorized to receive the furniture on your behalf should be home at the pre-arranged delivery window. For white glove service, you or someone authorized needs to be present.
A signature might be required upon completion of delivery to confirm you received your order correctly and in good condition.
All orders require a telephone number for delivery scheduling.
Existing items cannot be moved or disassembled by our white glove service team. Your room must be ready to receive the delivery when our team arrives.
You can track your delivery using the link provided in your shipping confirmation email, or by visiting our Track Your Order page on the LuxeSpace website.
CHANGING YOUR ORDER
If you need to change your address after placing an order please get in touch with us ASAP so that we can edit the information in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however you may be responsible for rerouting charges.
RECEIVING YOUR ORDER
Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 48 hours of delivery.
If the damage is minor/cosmetic, keep the furniture and contact us for options.
IN CASE OF DAMAGE OR DEFECT
Keep calm, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths.
Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via our Initiate Return option in our Returns page.
MISSING PARTS
In the event you find your item is missing something, first double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else fails, reach out to us as soon as you can so that we can get you what you need as soon as possible.
STORAGE FEES
To ensure efficient order processing and timely delivery, it is essential that customers are prepared to accept their shipments when carriers are ready for delivery. Failure to accept delivery within the specified timeframe may result in the incurrence of storage fees. These fees cover the costs associated with safely storing your items until a suitable delivery time can be arranged. We encourage our valued customers to watch closely with carriers and promptly schedule deliveries to avoid any unnecessary storage charges when applicable. Your cooperation helps us maintain a seamless shopping experience and uphold our commitment to exceptional service. If, for ANY reason you need to delay, or hold a shipment please reach out to us immediately.
For frequently asked shipping questions, please visit our FAQ page.